We're here
to help.
A question about your order, a product, shipping or returns — or just want to say hi from your pup? Send us a note and a real human (with a dog at their feet) will get back to you.
Typically replies in 24–48 hoursMessage sent! 🐾
Thanks for reaching out. A member of the Shopivoau pack will get back to you within 24–48 hours — keep an eye on your inbox.
Other ways to reach us
Support hours
Orders are dispatched within 24 hours and you'll get a tracking link by email the moment yours ships. Haven't seen it after 3 business days? Pop your order number in the form above and we'll chase it for you.
Absolutely — every order comes with 30-day returns, no questions asked. If the fit or fur-factor isn't right, send it back within 30 days for a full refund or swap. We'll cover return shipping on faulty items.
We do — Shopivoau ships worldwide. Free shipping kicks in on Australian orders over $59; international rates and delivery times are calculated at checkout based on your destination.
Every single one. Our resident vet, Dr. Maya Chen, reviews each product before it earns a place on the site — and we trial everything with real pets (including ours) for at least eight weeks first.
We'd love to chat. Head to our wholesale page, tell us a little about your store, and our team will send over the wholesale catalogue and terms.